Terms of service

Effective Date: June 25, 2026

Welcome to Koya's Pickle. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to these Terms.

1. General

Koya's Pickle operates this online store to offer homemade pickles and related food products. We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to ensure that all product descriptions, images, and prices are accurate. However, actual product appearance, packaging, or color may vary slightly due to photography, screen settings, or packaging updates.

We reserve the right to modify, discontinue, or limit the sale of any product at any time.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order due to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information

If an order is cancelled after payment has been received, a full refund will be issued.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Payments are processed securely through Shopify's supported payment gateways. We do not store your payment information.

5. Shipping & Delivery

We aim to dispatch all orders as quickly as possible.

Estimated delivery times are provided for convenience only and may vary depending on the courier service and delivery location.

Koya's Pickle is not responsible for delays caused by:

Courier partners
Weather conditions
Natural disasters
Public holidays
Events beyond our reasonable control

6. Returns & Refunds

As we sell perishable food products, we do not accept returns once products have been delivered.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at koyaspickle@gmail.com with your order number and clear photos of the product.

Approved cases may be eligible for a replacement or refund in accordance with our Return & Refund Policy.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and text, is the property of Koya's Pickle and may not be copied, reproduced, or distributed without prior written permission.

8. User Responsibilities

By using our website, you agree:

To provide accurate and complete information when placing orders.
Not to misuse or interfere with the operation of the website.
Not to use the website for any unlawful or fraudulent activity.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Koya's Pickle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will become effective immediately upon being posted on this page.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts in Malappuram, Kerala.