Effective Date: June 25, 2026

At Koya's Pickle, we are committed to delivering fresh, high-quality homemade pickles safely and on time.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festivals, promotions, or peak seasons, processing times may be slightly longer.

Shipping

We currently ship across India.

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Delivery Time

Estimated delivery times are:

• Kerala: 2–4 business days

• Other States in India: 3–7 business days

Please note that these are estimated delivery times and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking details (where available) via email or SMS.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Courier service delays

• Other events beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Koya's Pickle is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the damaged package and product

• A brief description of the issue

We will review your request and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Koya's Pickle

Email: koyaspickle@gmail.com

Phone: +91 62351 12631

Address:

Koya's Pickle
Chemmad
Tirurangadi P.O.
Malappuram, Kerala – 676306
India

Effective Date: June 25, 2026

At Koya's Pickle, we take great care to ensure that every product is freshly prepared, hygienically packed, and delivered in excellent condition.

Returns

Due to the nature of our products, we do not accept returns on food items once they have been delivered. This policy helps us maintain the highest standards of food safety and hygiene.

Damaged, Defective, or Incorrect Orders

If you receive a product that is:

• Damaged during delivery

• Defective or spoiled

• Incorrect (different from what you ordered)

Please contact us within 24 hours of receiving your order.

To help us resolve your request quickly, please provide:

• Your order number

• Clear photos of the product and its packaging

• A brief description of the issue

You can contact us at:

Email: koyaspickle@gmail.com

After reviewing your request, we may offer one of the following, depending on the situation:

• A replacement product

• A full or partial refund

• Store credit (where applicable)

Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or consumed food products

• Products damaged due to improper storage after delivery

• Orders with an incorrect shipping address provided by the customer

• Sale or promotional items, unless they are received damaged, defective, or incorrect

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

Koya's Pickle

Email: koyaspickle@gmail.com

Phone: +91 62351 12631

Address:

Koya's Pickle
Chemmad
Tirurangadi P.O.
Malappuram, Kerala – 676306
India